Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Ordering By Phone

Call us at 641-423-7293. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

Ordering By Fax

Fax your order to us with your credit card information. Please list all of the following on the order.

--> Name, (as it appears on the card)
--> Card number, Telephone number
--> Card expiration date, and Type of Card
--> Shipping address
--> E-mail address if available

Our fax number is: (641) 423-3244

Shipping Policies

College Connection Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Return

Please read the refund policy provided to you at the bookstore checkout. ALL SALES FINAL except for a dropped class within the deadline as indicated and under the following conditions:

1.Your cash register receipt will be stapled to a copy of the refund policy that clearly states the refund deadline date or will be stamped with a red refund date.

2. Books are in the same condition as purchased. (New books must be unopened, unmarked and unread.)

3. Books must have current price sticker attached.

4.Cash register receipt must be presented. ABSOLUTELY NO CASH REFUNDS WITHOUT A CASH REGISTER RECEIPT.

5. No refunds of shrink-wrapped course packs which have been opened.

6. Defective copies of textbooks are exchangeable with a valid cash register receipt. Defective used books may have to be replaced with a new text for an additional charge.

7. Bring your books to the front counter of the bookstore. Do not bring books or backpacks into the store.

8. All refunds are subject to the discretion of the store manager.

NOTICE: Please purchase all needed textbooks during the first three weeks of classes. After that time, the bookstore will begin returning unsold textbooks to the publishers.

PROTECT YOUR BOOKS! Once you know you are keeping your textbooks, mark them in some manner so you can identify them if they are lost or stolen. (For example: Put your name in the margin of a particular page of each textbook.)

Contact Support

Contact us anytime with questions or concerns via email at: niaccbooks@netconx.net. You can also contact our customer service department at: 641-423-7293